Live Web-based Training Sessions

Personalized Training for your Calero Call Accounting Software

Now it’s easy to get the one-on-one training you need to maximize the value of your investment in our solutions. Our live Web-based training programs include:

• 2-hour interactive WebEx training session
• Hosted by a call accounting software support expert
• Emphasis on topics most relevant to you
• Up to 4 attendees per session
• Each session is just $495

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Getting Started with Wireless Call Accounting

Session Outline

• Overview
  • Navigation
  • Data Views: Lists, Dashboards, Reports
• Data Input and Output
  • Forms
  • Imports
  • Loading Invoice Data
• Wireless Invoice Analysis
  • 20 Point Analysis
  • Gauges
• Organization Structure
  • Chargeback/Showback
• Report Administration
  • Creating, Running and Scheduling Reports
  • Widgets and Dashboards
  • EZ Burst Report Distribution
• System Administration
  • Global Settings
  • User Defined Fields
  • User Defined Values
• Customer Support
  • Phone
  • Customer Portal
• Q and A

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Getting Started with Wireline Call Accounting

• Overview
  • Navigation, Data Views, Dashboards, Widgets
• Data Management
  • Manual, imports, exports
• Call Record Collection
  • Connectivity, collection verification
• Organization Structure
  • Chargeback/Showback
• Report Administration
  • Creating running and scheduling reports
  • Dashboards and Widgets
  • EZ Burst Report Distribution
• System Administration
  • Global Setting
  • User Defined Fields
  • User Defined Views
  • Security
• Customer Support
  • Phone
  • Customer Portal
• Q and A

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Getting Started with Personal Call Identification

• Overview
  • What is PCI? How does it work?
• Organization Structure
  • Understanding, implementing & managing your Organization structure for best PCI utilization
• PCI Setup
  • Configuration options
  • Manual vs. automated imports & exports
  • Personnel EZ Burst
• Ongoing Use
  • Notifying users of unclassified calls, reports for managers and employees
• End User Experience
  • Identifying personal calls
  • Submitting information to VeraSMART
• Customer Support
  • For end user
  • VeraSMART Admins
• Q and A

For more information

Call us at 585-383-6806 or email us to order your training.