Call Reporting & Analytics
Live Web-based Training Sessions
Personalized Training for your Calero Call Accounting Software
Now it’s easy to get the one-on-one training you need to maximize the value of your investment in our solutions. Our live Web-based training programs include:
- 2-hour interactive WebEx training session
- Hosted by a call accounting software support expert
- Emphasis on topics most relevant to you
- Up to 4 attendees per session
- Each session is just $495
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Getting Started with
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Session Outline
- Overview
- Navigation
- Data Views: Lists, Dashboards, Reports
- Data Input and Output
- Forms
- Imports
- Loading Invoice Data
- Wireless Invoice Analysis
- 20 Point Analysis
- Gauges
- Organization Structure
- Chargeback/Showback
- Report Administration
- Creating, Running and Scheduling Reports
- Widgets and Dashboards
- EZ Burst Report Distribution
- System Administration
- Global Settings
- User Defined Fields
- User Defined Values
- Customer Support
- Phone
- Customer Portal
- Q and A
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Getting Started with Wireline Call Accounting |
- Overview
- Navigation, Data Views, Dashboards, Widgets
- Data Management
- Manual, imports, exports
- Call Record Collection
- Connectivity, collection verification
- Organization Structure
- Chargeback/Showback
- Report Administration
- Creating running and scheduling reports
- Dashboards and Widgets
- EZ Burst Report Distribution
- System Administration
- Global Setting
- User Defined Fields
- User Defined Views
- Security
- Customer Support
- Phone
- Customer Portal
- Q and A
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Getting Started with Personal Call Identification |
- Overview
- What is PCI? How does it work?
- Organization Structure
- Understanding, implementing & managing your Organization structure for best PCI utilization
- PCI Setup
- Configuration options
- Manual vs. automated imports & exports
- Personnel EZ Burst
- Ongoing Use
- Notifying users of unclassified calls, reports for managers and employees
- End User Experience
- Identifying personal calls
- Submitting information to VeraSMART
- Customer Support
- For end user
- VeraSMART Admins
- Q and A
For more information
Call us at 585-383-6806 or email us to order your training.