Call Reporting & Analytics
Customer Support for Calero Call Accounting Software
Need help with your VeraSMART call accounting solution? Call on our support specialists. They are committed to solving problems and simplifying complexity, so you can get back to business. You can contact us in a number of ways.
Our Rochester, New York based Technical Support team is available to assist you by phone Monday through Friday from 8:00 AM to 8:00 PM EST.
Remote Access Support
With today’s tightly-secured information technology environments, Calero is committed to ensuring your network security while also providing the outstanding technical support you have come to expect.
Remote access to your software system increases our ability to properly support your product. When systems require remote access, our Customer Support team utilizes Webex® technology. Screen sharing and remote control of customer computers is 100 percent permission-based, and data is fully encrypted end-to-end using Secure Socket Layer (SSL) and government-approved 128-bit Advanced Encryption Standard (AES) encryption.
Access our online User Community
Customers with an active software maintenance agreement have complete access to all the useful resources available within our User Community site 24/7.
Simply click on the User Community link above and enter your product serial number to gain access to the site. Your product serial number can be found on the “About VeraSMART” page within the software.
The VeraSMART User Community site gives you complete access to telecom expense management product documentation, downloads, FAQs, training videos, product upgrades/hot-fixes, product updates (such as V&H default rate tables) and much more.
Visit our Enterprise Communications Management website >