Call Reporting & Analytics
VoIP Networks utilize Session Border Controllers (SBCs) to help monitor and control call traffic. SBCs provide a wide range of functions including security, connectivity, and quality of service. Since they are the interface between the network and the PSTN, SBC call detail records (CDRs) provide valuable information about when, where, and how calls exit the network.
Although they provide valuable information, SBCs pose significant reporting challenges for VoIP networks: