Call Reporting & Analytics
Call Accounting White Papers and Solution Briefs
Cool Things You Can Do with Calero Call Accounting…That You Might Not Know About!
Call Accounting software does a great job of collecting and reporting on your CDR data. But VeraSMART is capable of doing much more than basic call accounting and reporting. There is substantial functionality available within the basic program, and through a wide range of add-on modules. Here are 6 cool things you can do with Calero call accounting software…that you might not know about!
The NEW Business Value of Call Accounting
The telecom environment has changed dramatically, but telecom remains one of the top five expenses for most organizations. Modern call accounting software, now available on-premise or as a monthly cloud service, still does a great job of monitoring both landline and cellular usage. But savvy Telecom/Unified Communications Managers know that advanced call accounting has evolved far beyond its origins, and can provide quantifiable business insights designed to insure future growth and success.
Read this white paper to lean how Telecom/Unified Communications Managers utilize cutting-edge call accounting software to drive true business value.
How SBC Matching Improves CDR Reporting
VoIP Networks utilize Session Border Controllers (SBCs) to help monitor and control call traffic. SBCs provide a wide range of functions including security, connectivity, and quality of service. Since they are the interface between the network and the PSTN, SBC call detail records (CDRs) provide valuable information about when, where, and how calls exit the network.
Read this solution brief to learn how Calero call accounting compares SBC CDRs with outgoing PBX or tandem CDRs, and what happens when a match is found.
Managing Usage in the World of Unified Communications and Collaboration – the Global Impact on Employee Productivity
The age of digital workforce-enabled unified communications is well under way, and it offers organizations much more value than just replacing a traditional PBX. Unified Communications & Collaboration (UCC) technology can improve productivity by connecting more users, more often. Collecting usage data in the UCC world requires a much broader approach than previous, voice-only Call Detail Record (CDR) collection methods.
Read this white paper to learn how you will be able to leverage advanced analytics to discover new ways of monitoring, measuring, and improving the bottom and top lines for your organization.
Top Five VeraSMART Call Accounting Reports
VeraSMART users appreciate how the standard report engine can sift through thousands, even millions, of call records with remarkable speed. But not everyone utilizes the full depth and versatility of the standard reports library, which includes over 30 templates designed to answer virtually any question about telecom network usage.
From that list of over 30 templates, here’s an overview of the 5 call accounting reports that our internal experts find most valuable:
- Telecom Manager’s Report
- Call Search Report
- Assigned Charges by Organization
- Frequently Called Numbers
- Invoice View for Wireless Call Accounting
Four Key Functions of a Telecom Reporting Tool
How Telecom Managers Can Eliminate Distractions and Stay Focused on the Big Picture
What you will learn:
To minimize telecom distractions, telecom managers need a reporting tool with four important functions:
- Imports data from multiple sources
- Combines data for meaningful use
- Provides flexible data interaction and sharing
- Looks beyond usage to expense management and invoice processing