Call Reporting & Analytics
Calero Customer Case Studies
How Customers Have Successfully Implemented Calero Call Accounting Solutions
Having complete visibility into telecom usage is an integral step in understanding call activity, how calls are being handled, ensuring compliance and maintaining optimal performance. Read this case study to learn how BNSF Logistics leveraged their new Calero VeraSMART call accounting software to achieve immediate results.
Telecom Operations for the City of Minneapolis typically handles thousands of calls; their 911 and 311 operations manage hundreds of calls per day. Dissatisfied with their incumbent call accounting vendor, and needing a solution for wireless, the City’s Business Information Service set out to upgrade their aging telecommunications and networking infrastructure.
Results of their switch to Calero included the ability to predict monthly budgets with greater accuracy and to help with the annual budgeting process. Despite the low wireless rates the city was receiving, bottom-line wireless savings of 13.3% were realized. Full story >
ENI Petroleum (a Texas subsidiary of ENI Norge AS) produces, develops and explores natural gas and oil reserves. ENI’s Telecommunications Engineer, tired of managing their wireless plans with spreadsheets, sought an automated solution that would help him optimize their programs, and identify savings opportunities.
With the addition of Wireless Call Accounting software to their existing Wireline Call Accounting installation, ENI is showing savings of over $50,000 per month on their wireless costs. Watch video case study >
Barry University is a private Catholic University with a history of academic excellence in the Dominican tradition. The Director of IT Operations was struggling with telecom reporting for both landline and mobile communications. Without a call accounting solution, it took him at least 4 hours every month to gather data from their Cisco Unified Communications Manager, Avaya Aura® Communications Manager, and Shortel phone systems to create chargeback reports.
Now he is saving valuable time and money with Calero Wireline and Wireless Call Accounting software. Our solutions help him combine, simplify and share his wireline and wireless telecom usage and cost data.
Full story >
VeraSMART Wireless Call Accounting from Calero enabled Kathleen Guzda, Telecommunications Analyst at Rochester General Hospital in Rochester NY, to switch to paperless processing of wireless invoices and automated chargeback, saving her a full business day each month.
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The US Navy required that a robust reporting solution be part of any carrier’s mobility contract going forward. The reporting solution would need to provide insight into escalating mobile communication costs. AT&T partnered with Calero to develop the custom mobile reporting capabilities necessary to meet the Navy’s usage reporting requirements.
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