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Privacy Policy

Calero Software LLC. Privacy Policy

Calero Software LLC. (Hereinafter “Calero Software,” “our,” or “we”) respects individual privacy and values the confidence of its customers, employees, business partners, and others. Calero Software adheres to and complies with the Safe Harbor Principles agreed to by the U.S. Department of Commerce and the European Union (EU) and Switzerland concerning the transfer of personal information from the EU and Switzerland. This privacy policy describes the practices used by Calero Software with regard to the collection and use of Personal Information. To learn more about the Safe Harbor program, and to view Calero’s certification, please visit www.export.gov/safeharbor/

We self-certify compliance with:
SafeHarborLogo

 

 

 

Table of Contents

I. Definitions
II. Privacy Officer
III. Collection and Use of Personal Information
IV. Privacy Principles
V. Contact Information

I. Definitions

For purposes of this Policy, the following definitions shall apply:

  • “EU” (European Union) refers to those countries that are members of the European Union.
  • “Personal Information” means any information or set of information received by Calero Software that identifies or could be used to identify an individual
  • “TEM” means telecommunications expense management
  • “Third Party” means any person that is not an employee or agent of the Calero Software.

II. Privacy Officer

Calero Software has a designated Privacy Officer responsible for our compliance with and enforcement of this Policy. Calero Software educates its employees most likely to be in possession of Personal Information concerning compliance with this Policy and undertakes self-assessment to assure compliance. Questions or complaints regarding this Policy and any privacy-related issue should be submitted by mail or email to the attention of Privacy Officer, at the address found at the end of this document.

III. Collection and Use of Personal Information

This Policy applies to all Personal Information received by Calero Software in any format including electronic, paper or verbal. Calero Software collects and processes Personal Information from current and former employees, as well as applicants for employment, customers, and prospective customers, through its Internet websites, its Intranet site, electronic mail, and traditional mail. Calero Software is the sole owner of this information that it collects.

All Personal Information collected by Calero Software will be used for legitimate business purposes consistent with this Policy. Calero Software will not sell trade or transfer any of the Personal Information collected with Third Parties.

IV. Privacy Principles

The privacy principles in this Policy are based on the seven Safe Harbor Principles.

1. Notice: Calero Software collects Personal Information for, among other reasons, human resource management such as payroll administration, filling employment positions, maintaining accurate benefits records, meeting governmental reporting requirements, security, health and safety management.

Calero Software also receives from customers, for the purpose of providing TEM services, information which may be considered personal information. This information may be received directly from the customer and or through the processing of customer invoices, call detail records and from the shipping of wireless devices on behalf of customers. The type of information received may be one or more of the following; Employee Id, Name, Title, Department, Cost Center, Email Address, Phone Numbers and Addresses. This information is used solely for the purposes of providing contracted TEM services.

Calero Software may collect information through registration on our website, subscribing to our newsletter, responding to a survey or filling out a form. When ordering or registering on our site you may be asked to enter your name, e-mail address, mailing address or phone number. The information collected may be used in one or more of the following ways; personalize your experience, improve our website, improve customer service, process transactions, administer a contest, promotion or survey, or to send periodic emails.

2. Choice: Users may visit our website without providing personal information. By using our website and providing personal information, you consent to our privacy policy. Calero Software does not disclose information to third parties unless required by law or authorized individuals of respective customers or employees.

3. Onward Transfer (Transfers to Third Parties): Calero Software does not disclose information to third parties unless required by law or authorized individuals of respective customers or employees. For the purposes of shipping wireless devices to customer employees’, information of name and address are provided to a carrier. In the event Calero Software must disclose information to a third party we will obtain assurances that they will safeguard Personal Information consistent with this Policy.

4. Access and Correction: Upon request, Calero Software will grant individuals reasonable access to Personal Information that it holds about them. In addition, Calero Software will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. Any employee that desires to review or update his or her Personal Information can do so by contacting human resources.

5. Security: Calero Software’s Managed and Hosted solutions maintain customer information on secure servers located in secure data centers. Calero Software will take reasonable precautions to protect Customer Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. Customer Information stored on these servers is protected by firewalls restricting access and requires login ids and passwords to access the information. Calero Software limits access to Customer Information and data to those persons in our organization that have a specific business purpose for maintaining and processing such Personal Information and data. Any individuals who are granted access to Personal Information will have been made aware of their responsibilities to protect the security, confidentiality, and integrity of that information and will have been provided training and instruction on how to do so.

6. Data Integrity: Calero Software will collect only Personal Information which is relevant for the purposes for which it is to be used (see Principle 1, Notice). Calero Software will take reasonable steps to ensure that Personal Information is relevant, accurate, complete, and current, to its intended use.

7. Enforcement: Calero Software on a regular basis conducts audits of its security and privacy practices to verify adherence to this Policy and the Safe Harbor Principles. Any employee that we determine is in violation of this Policy will be subject to disciplinary action as appropriate based on our Sanction policy.

Any questions or concerns regarding the use or disclosure of Personal Information should be directed to Calero Software’s Privacy Officer. Calero Software will investigate and attempt to resolve complaints and disputes regarding this policy directly with the individual. For disputes involving Personal Information received by Calero Software from the EU or Switzerland, Calero Software has agreed to participate in the dispute resolution program of the Better Business Bureau, BBB EU Safe Harbor.  If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Calero Software, please visit the BBB EU Safe Harbor website at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

V. Contact Information

Email: privacy.officer@calero.com

Calero Software LLC.
Attn: Privacy Officer
1565 Jefferson Rd.
Ste. 120
Rochester, NY 14623

Calero Software may amend this privacy policy from time to time consistent with the requirements of the Safe Harbor. We will post any revised policy on this website.

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Privacy Policy

Calero Software LLC. Privacy Policy

Calero Software LLC. (Hereinafter “Calero Software,” “our,” or “we”) respects individual privacy and values the confidence of its customers, employees, business partners, and others. Calero Software adheres to and complies with the Safe Harbor Principles agreed to by the U.S. Department of Commerce and the European Union (EU) and Switzerland concerning the transfer of personal information from the EU and Switzerland. This privacy policy describes the practices used by Calero Software with regard to the collection and use of Personal Information. To learn more about the Safe Harbor program, and to view Calero’s certification, please visit www.export.gov/safeharbor/

We self-certify compliance with:
SafeHarborLogo

 

 

 

Table of Contents

I. Definitions
II. Privacy Officer
III. Collection and Use of Personal Information
IV. Privacy Principles
V. Contact Information

I. Definitions

For purposes of this Policy, the following definitions shall apply:

  • “EU” (European Union) refers to those countries that are members of the European Union.
  • “Personal Information” means any information or set of information received by Calero Software that identifies or could be used to identify an individual
  • “TEM” means telecommunications expense management
  • “Third Party” means any person that is not an employee or agent of the Calero Software.

II. Privacy Officer

Calero Software has a designated Privacy Officer responsible for our compliance with and enforcement of this Policy. Calero Software educates its employees most likely to be in possession of Personal Information concerning compliance with this Policy and undertakes self-assessment to assure compliance. Questions or complaints regarding this Policy and any privacy-related issue should be submitted by mail or email to the attention of Privacy Officer, at the address found at the end of this document.

III. Collection and Use of Personal Information

This Policy applies to all Personal Information received by Calero Software in any format including electronic, paper or verbal. Calero Software collects and processes Personal Information from current and former employees, as well as applicants for employment, customers, and prospective customers, through its Internet websites, its Intranet site, electronic mail, and traditional mail. Calero Software is the sole owner of this information that it collects.

All Personal Information collected by Calero Software will be used for legitimate business purposes consistent with this Policy. Calero Software will not sell trade or transfer any of the Personal Information collected with Third Parties.

IV. Privacy Principles

The privacy principles in this Policy are based on the seven Safe Harbor Principles.

1. Notice: Calero Software collects Personal Information for, among other reasons, human resource management such as payroll administration, filling employment positions, maintaining accurate benefits records, meeting governmental reporting requirements, security, health and safety management.

Calero Software also receives from customers, for the purpose of providing TEM services, information which may be considered personal information. This information may be received directly from the customer and or through the processing of customer invoices, call detail records and from the shipping of wireless devices on behalf of customers. The type of information received may be one or more of the following; Employee Id, Name, Title, Department, Cost Center, Email Address, Phone Numbers and Addresses. This information is used solely for the purposes of providing contracted TEM services.

Calero Software may collect information through registration on our website, subscribing to our newsletter, responding to a survey or filling out a form. When ordering or registering on our site you may be asked to enter your name, e-mail address, mailing address or phone number. The information collected may be used in one or more of the following ways; personalize your experience, improve our website, improve customer service, process transactions, administer a contest, promotion or survey, or to send periodic emails.

2. Choice: Users may visit our website without providing personal information. By using our website and providing personal information, you consent to our privacy policy. Calero Software does not disclose information to third parties unless required by law or authorized individuals of respective customers or employees.

3. Onward Transfer (Transfers to Third Parties): Calero Software does not disclose information to third parties unless required by law or authorized individuals of respective customers or employees. For the purposes of shipping wireless devices to customer employees’, information of name and address are provided to a carrier. In the event Calero Software must disclose information to a third party we will obtain assurances that they will safeguard Personal Information consistent with this Policy.

4. Access and Correction: Upon request, Calero Software will grant individuals reasonable access to Personal Information that it holds about them. In addition, Calero Software will take reasonable steps to permit individuals to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete. Any employee that desires to review or update his or her Personal Information can do so by contacting human resources.

5. Security: Calero Software’s Managed and Hosted solutions maintain customer information on secure servers located in secure data centers. Calero Software will take reasonable precautions to protect Customer Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. Customer Information stored on these servers is protected by firewalls restricting access and requires login ids and passwords to access the information. Calero Software limits access to Customer Information and data to those persons in our organization that have a specific business purpose for maintaining and processing such Personal Information and data. Any individuals who are granted access to Personal Information will have been made aware of their responsibilities to protect the security, confidentiality, and integrity of that information and will have been provided training and instruction on how to do so.

6. Data Integrity: Calero Software will collect only Personal Information which is relevant for the purposes for which it is to be used (see Principle 1, Notice). Calero Software will take reasonable steps to ensure that Personal Information is relevant, accurate, complete, and current, to its intended use.

7. Enforcement: Calero Software on a regular basis conducts audits of its security and privacy practices to verify adherence to this Policy and the Safe Harbor Principles. Any employee that we determine is in violation of this Policy will be subject to disciplinary action as appropriate based on our Sanction policy.

Any questions or concerns regarding the use or disclosure of Personal Information should be directed to Calero Software’s Privacy Officer. Calero Software will investigate and attempt to resolve complaints and disputes regarding this policy directly with the individual. For disputes involving Personal Information received by Calero Software from the EU or Switzerland, Calero Software has agreed to participate in the dispute resolution program of the Better Business Bureau, BBB EU Safe Harbor.  If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed by Calero Software, please visit the BBB EU Safe Harbor website at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

V. Contact Information

Email: privacy.officer@calero.com

Calero Software LLC.
Attn: Privacy Officer
1565 Jefferson Rd.
Ste. 120
Rochester, NY 14623

Calero Software may amend this privacy policy from time to time consistent with the requirements of the Safe Harbor. We will post any revised policy on this website.

©2017 Calero Software. All Rights Reserved.
Sitemap | Legal | Privacy | Call Us 585-383-6806

©2017 Calero Software. All Rights Reserved.
Sitemap | Legal | Privacy | Call Us 585-383-6806