What's New in VeraSMART Call Accounting

Enhanced interface and powerful new capabilities for visibility and control

The latest version of VeraSMART Call Accounting delivers the kind of breakthrough innovation you’ve come to expect from the leading provider of call accounting software, including an enhanced user interface, support for workflow automation and inventory management, and a wealth of optional capabilities that leverage your call accounting investment to deliver added value.

Breakthrough Call Accounting Innovations - Download What's New PDF

Boost productivity with workflow automation. Optional workflows include packaged processes for MACD and Help Desk. New email bonding capability streamlines workflow processes involving the exchange of information with outside organizations. An optional
Business Process Editor allows the creation of ticket statuses and rules that define how workflows can utilize the email bonding capability.
Streamline Ordering and Provisioning. Optional Ordering and Provisioning capability makes it easy to create product catalogs and integrated workflows to streamline ordering and provisioning across
your organization
Track and manage extensions, network equipment, and other
IT assets. VeraSMART now supports desksets and software licenses
as well as extensions and authorization codes. As part of the call accounting database, extensions are entered into the database automatically. In addition, you can add nonextension inventory such
as network equipment, phones, laptops, and more.
Utilize the latest server, database and browser technology.
High compatibility ensures trouble-free interoperability within your IT environment.
Navigate effortlessly through the enhanced user interface
The redefined interface features relabeled tabs, new icons, and a modified color scheme that enhance the user experience and improve usability. Terminology throughout the application has been updated where necessary to conform to industry standards. Changes include:
- New "Add to Favorites" icon lets you add a page to your Favorites with a single click
- New "Printer Friendly" icon preserves screen space for application data
- “Search the Menu” helps you navigate by letting you word search for menu and item names
- “View in Excel” lets you export data from any list view into an XML file for opening in Microsoft Excel®
- Improved page titles
- Improved button and link placement

Complimentary upgrade for current customers

The latest version of VeraSMART Call Accounting is available as a complimentary upgrade to current users upon renewal of their annual maintenance. For more information, contact Veramark Order Management at orders@veramark.com.