VeraSMART Call Accounting Software

Manage Telecom Usage and Inventory, Reduce Costs, Improve Productivity

Take control over telecom usage and spend

VeraSMART® Call Accounting software gives you visibility into your telecom system and control over usage and spend. With an enhanced user interface, support for workflow automation and inventory management, and
a wealth of optional capabilities, VeraSMART Call Accounting is a solution
that you’ll never outgrow.

Tracks emergency calls and suspicous calling activity
Compatible with TDM, IP or hybrid networks from Avaya, Cisco, Nortel, and many other manufacturers
Web browser-based – accessible from any PC in the network
Powerful and flexible reporting engine
Inventory management capabilities for extensions & IT assets
Configurable 3D dashboards help monitor key data trends
Optional cable/pair tracking, enhanced chargeback,
international call rating, and more

VeraSMART gives you the visibility you need to take control of your telecom activity, reduce costs, and improve productivity. The user-friendly interface makes it easy to create and distribute customized reports, track and manage inventory, assign charges, measure employee productivity, perform inbound and outbound traffic analysis, track client and project billing, and identify toll fraud and abuse.

Boost productivity with workflow automation

VeraSMART Call Accounting helps you achieve new levels of productivity by providing powerful, flexible support for workflow automation. Optional workflows include:

MACD packaged process - defines and coordinates each action that needs to be completed to ensure smooth and timely work order resolution, saving time, effort and expense
Help desk packaged process - Ensures that every service request
is properly routed and escalated as necessary, automatically logged,
and resolved according to applicable policies and SLAs

An integrated business process manager makes it easy to implement and configure workflow status transitions, permitted spending actions, auto
close, attachments, sub-tickets, self-assignment, advanced approvals, form configuration, default field values, and publication to the MySMART™ portal.
In addition, an optional Business Process Editor allows you to create entirely
new process workflows to meet your unique business requirements.

Streamline ordering and provisioning with self-serve, online catalogs

An optional ordering and provisioning add-on enables online catalog creation and integration with process workflows. Because this option includes a Business Process Editor, you can customize the catalog and workflows to match your business needs and automate vendor transactions for maximum process efficiency.

Users can order from online catalogs through MySMART portal
Allows you to track process statuses and report on SLAs
Supports integration with other systems and with vendors via automated emails or file transfers
Enables email bonding with telecom vendors

Track and manage extensions, network equipment, and other IT assets

VeraSMART Call Accounting gives you a unified view of extensions and other IT assets to facilitate management of internal IT inventory across your enterprise. As part of the call accounting database, extensions are entered into the database automatically. In addition, you can add non-extension inventory such as network equipment, phones, laptops, and more. There’s no limit to the types of internal IT inventory you can enter and report on.

Enter and report on inventory items, status, and assignments
Define recurring charges for inventory items
Integration of optional MACD, help desk, ordering/provisioning workflows with the inventory management system

A call accounting solution that you'll never outgrow

VeraSMART scales easily to serve thousands of extensions at hundreds of sites. And it is easily expandable with optional functionality that adds value to your call accounting solution and gives you more ways to boost productivity and reduce telecom spend. Here are some of the powerful capabilities you can add:

International Call Rating - Enables configuration of CDRs for PBXs outside of the NANP (North American Numbering Plan) to provide a consolidated view of multi-national telecom usage and expenses
Cable/Pair Tracking – Allows association of pairs/strands with cables, status tracking of individual pairs/strands, and assignment of pairs/strands to inventory
Enhanced Chargeback – Provides the ability to define custom billing periods, distributed (allocated) charges, one-time charges, and prorated recurring charges; includes seven report templates
Directory Synchronization – Automates loading and maintenance of organization information via standard interface protocols, such as Active Directory, LDAP, etc; supports reporting by user and assignment of inventory and charges
EZ-Share™ – Visual data mapper makes it easy to export VeraSMART data to other systems, such as HR and Accounting; output formats include CSV, Microsoft® Excel®, ADCII, Unicode, and XML

VeraSMART Call Accounting is part of the VeraSMART Telecom Expense Management (TEM) Suite, so you can expand your system with additional TEM functionality at any time to meet your changing business needs.

Learn More

To learn more about VeraSMART Call Accounting, watch our online demonstration, call us at 585.383.6806, or email us at CallAccounting@Veramark.com