Call Accounting Support
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Veramark University eLearning Programs



Learn about call accounting at your own paceNow you can learn all about call accounting software and best practices
where you want, and when you want!  Experience the convenience and flexibility of Veramark eLearning - a series of self-paced educational
programs developed by Veramark's training specialists.

  • 3-month unlimited online access lets you learn at your own pace
  • End-of-lesson quizzes help you evaluate your progress
  • Veramark Call Accounting Professional (VCAP) certification
    available with successful final assessment
  • Learn online without cost of travel and living expenses
  • All for just $795

How to Order an eLearning Course

Visit Veramark's Customer Portal (login required), select "VMU eLearning"
Our customers love our call accounting eLearning programMenu Tab, select your course and click on "Buy Now". If you prefer to have someone contact you, please complete our contact form >


Available Courses


Best Practices in Call Accounting

  • Comprehensive 7-lesson course covers everything from "getting
    started" to "troubleshooting"
  • Learn how to ID fraud and abuse, track 911 calls, generate reports,
    and more
  • Ideal for both new customers as an introduction and for existing
    customers who wish to sharpen their skills
  • Available for VeraSMART versions 9.0 and 8.1
  • View complete course outline >

NEW! Call Accounting: Reporting +

  • In-depth, 7-lesson course covers how to design reports, set up rating, create an archive, handle recurring charges, and more
  • Learn how to maximize EZ-Burst and MySMART functionality
  • Ideal for both new customers as an introduction and for existing customers who wish to sharpen their skills
  • Available for VeraSMART 9.x
  • View complete course outline >