Veramark Call Accounting Support
Online Technical Support
Login now to our
Customer Support Portal>
Customers with an active Veramark® maintenance agreement have complete access to
all the useful resources available within our online support site 24/7.
Phone Support
Our Rochester, New York based Technical Support team is available to
assist you
Monday through Friday from 8:00 AM to 8:00 PM EST.
Helpline: 585.381.0115
Remote Access Support
With today's tightly-secured information technology environments, Veramark is
committed to ensuring your network security while also providing the outstanding
technical support you have come to expect.
Remote access to your call accounting system increases our ability to properly
support your product. For detailed instructions please login to the Support Website to
view the remote access procedures.
When systems require remote access, our Customer Support team utilizes
the GoToAssist Express application. Screen sharing and remote control of
customer computers is 100 percent permission-based, and data is fully encrypted
end-to-end using Secure Socket Layer (SSL) and government-approved 128-bit
Advanced Encryption Standard (AES) encryption.
Please visit http://www.GoToAssist.com
for more information.