Call Accounting Case Studies
Highmark Inc.
Highmark Inc., a non-profit corporation headquartered in Pittsburgh, PA,
offers a variety of healthcare products and services. When Highmark combined
the Western and Central Pennsylvania offices into a single telemanagement system
and simultaneously upgraded their PBX system, they needed a new communications
management solution. Because their Veramark® call accounting software had worked so well for
them in the past, Highmark upgraded to VeraSMART® to support its 17,000
extensions distributed throughout 14 sites. Full story >
ESL Federal Credit Union
ESL Federal Credit Unionprovides financial services for the greater
Rochester, NY area, as well as for ESL members throughout the United States and
overseas. Management selected Veramark's Web-based eCAS® call accounting software because they
needed a convenient way to access employee call records at any of their 20
branch locations.
Full story >
Automatic Data Processing (ADP)
ADP, a Fortune 500® company with a worldwide presence, offers a broad spectrum of computerized transaction processing and data communications services. ADP's Atlanta, GA office chose eCAS as a replacement call accounting system for its 15 business units, 2000 employees, and 5500+ extensions. Full story >