Yes, your software is a single, scalable solution that can be upgraded to scale to tens of thousand of extensions at hundreds of sites/locations—VeraSMART eCAS offers a seamless and easy to deploy upgrade path. If you need to add more extensions, just give us a call.

Yes, your software is compatible with all major PBX and VoIP hardware platforms. In addition to supporting VoIP, VeraSMART eCAS handles TDM and hybrid environments. Your software is compatible with Avaya, Cisco, Nortel, and many other manufacturers. Therefore, when you replace your switches, migrate to VoIP, or make other changes to your telecom network, VeraSMART eCAS will continue to provide you with the critical information you need and the flexibility to meet the unique needs of your business.

Your call accounting software lets you set up System Alerts that can automatically notify selected users by email when any of the following conditions occur:

• Number of billing numbers is within 5% of the model size
• Available disk space falls below a specified threshold
• Number of rejected calls exceeds a set limit
• No call records received from a CDR source during specified intervals
• Database is offline

It’s easy to set up and configure alerts. Navigate to System Administration > Alerts > System Alerts, and then click on one of the Alert descriptions. VeraSMART will display the “Edit System Alert” page for the Alert you have selected. Enter criteria for the Alert and the email addresses of the people you want to be notified, and then click "Save". Once you have configured an Alert, it can be enabled or disabled with a single click of the mouse.

Note that the System Administration > Alerts menu also provides a link to Call Alerts, which can be configured to notify you immediately of calls that meet your specific criteria for dialed digits, duration, time of day, calculated cost, and more.

Your software includes dozens of report templates that you can configure to meet the specific reporting needs of your organization. Each report template provides data filters – also referred to as criteria – that let you specify the content and appearance of the report. After you configure a template to suit your needs, you can save it for future use.

The accompanying illustration (view illustration) shows advanced selection criteria for an Account Code Detail Report and includes the most common variables — date and call record criteria.

Many of the configurable criteria in VeraSMART eCAS report templates are options or list items that you select from a limited set of choices. However, most report templates also include text fields in which you type criteria, such as dialed digits, or account code. Text fields offer you the opportunity to use wildcard characters in your criteria specification: “%” represents any number of characters in that position; “?” represents any single character in that position.

For example, if you are running a Call Search report on all numbers dialed in the 585 area code, you could search for a dialed digits character string of “585???????”. The character string “585%” would generate the same results…in addition to finding calls to numbers with more or fewer total digits.

When using wildcard characters, it is very important to understand exactly how they will affect your results.