Call accounting software lets you configure call alerts to tell you immediately when calls are placed to, or received from, any number you specify. This capability has all sorts of valuable applications for organizations that want to keep track of international calling, calls to 900 numbers or competitors, harassing calls from known sources, and other calls to or from specific numbers.

Tracking 911 calls is one important application of this feature that can provide life-saving information in the nick of time. When someone in a business organization calls 911, the 911 operator can tell what organization the call came from – but not necessarily what extension. This can be a problem when the business has hundreds or thousands of extensions…and the caller is incapacitated and unable to identify exactly who and where they are. A 911 call alert can immediately indicate the extension from which the 911 call was made.

If your organization is like most, your telecom costs are one of your top five expenses. You are probably paying anywhere from 5% to 35% more than necessary, and you are under pressure to cut expenses. Call accounting reports provide visibility into your telecom costs, so that you can make informed business decisions to eliminate unnecessary expenses.

To get started, here are 3 important questions about your telecom system.

  • Who makes the most expensive calls?
  • Which are the most frequently called numbers?
  • Who spends the most time on the phone?

The right calling accounting reports will provide the answers you need.