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| Does the latest release of VeraSMART offer any new call accounting capabilities? |
Yes – VeraSMART 9.0 is a major upgrade that offers support for workflow automation and inventory management, an enhanced user interface, and many optional capabilities to help you get more out of your call accounting software. A few weeks ago, Veramark Product Management presented a live VeraSMART 9.0 online demo that was very well received; you can replay the entire demo and learn about the new call accounting features at https://suppport.veramark.com/ |
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| How are Favorites used, and how do I set them up? |
VeraSMART lets you configure up to 15 "Favorites" links that will take you directly to locations in VeraSMART that you visit most often. The Favorites links are located on the Favorites tab > Favorites submenu. To set up your Favorites in VeraSMART 8.1 and earlier versions, go to Favorites tab > Favorites > Configure Favorites. The Configure Favorites page lets you add, edit, and delete links to your favorite destinations. Setting up your Favorites in VeraSMART 9.0 is even easier. Just go to a VeraSMART page that you want to add to your Favorites, and then click on the “Add to favorites” icon on the right side of the navigation bar (as shown below). The page will be added to your list of Favorites. |
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| Why are some extensions unassigned, and how do I fix that? |
It's important to realize that when a call record comes in from the switch, VeraSMART tries to match it with an existing extension. The extension gets added as "unassigned" when no existing extension can be found. For example, if you have a new employee whose name, extension, and cost center have not been added to the system yet, VeraSMART will have no record of the extension if he or she picks up the phone and makes a call on their first day at work. So that extension will be "unassigned". To reduce the number of unassigned extensions, make sure your personnel MACDs are up to date. Either update the system manually or import the data from your Avaya ASA, Cisco CallManager, or other data source. |
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| Does my software include "HELP" files? |
Yes, your call accounting software includes extensive, context-sensitive HELP files designed to answer your questions and provide step-by-step instructions. HELP is available on every page. In VeraSMART 8.1 and earlier versions, click on the "HELP" link in the menu at the top of the screen. In VeraSMART 9.0, just click on the question mark icon at the right end of the navigation bar: If you have a question or problem the HELP files do not address, email us at support@veramark.com, visit our Customer Support Portal or call us at 585.381.0115 Monday through Friday, 8:00 AM to 8:00 PM EST. |
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| • | Does the latest release of VeraSMART offer any new call accounting capabilities? |
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| • | How are Favorites used, and how do I set them up? | |
| • | Does my software include "HELP" files? | |
| • | Why are some extensions unassigned, and how do I fix that? | |
A Message from Josh Bouk Would you be interested in a disaster recovery service for your telephone system?
Others say that they wish they could afford a disaster recovery solution, but the high cost of redundant T1 lines, PBX equipment, and power generators make this too expensive to implement. We are evaluating an inexpensive, easy-to-implement solution that addresses these issues and assures that callers never experience an "outage". The service would include auto-attendants, "find me/follow me" calls to employee mobile phones, voice-mail to email, hunt groups, and live answering service operators. Our solution would answer your calls for you within 3 seconds if any of the following occurs: power outage, T1 failure, Telco maintenance window, PBX equipment failure, or a physical disaster such as fire or flood. Help us by taking Here's your chance to help us decide whether we should offer this service – please take our quick 6-question survey and let us know if a disaster recovery service would be of interest to you! |
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Veramark is considering the launch of a new disaster recovery service for inbound calls. Many businesses tell us that disaster recovery is important to them, and that if they are ever unable to receive inbound phone calls, their businesses would be severely affected. of Veramark Technologies, Inc. All other trademarks are the property of their respective owners.