Call Logging with VeraSMART

Track and analyze your telecom usage with VeraSMART Software

Call logging – also known as call accounting – is the process of
collecting information on telecom usage, analyzing that information,
and reporting on various aspects of telecom network performance.

VeraSMART Call Accounting software provides complete call logging capabilities for companies that need to monitor and analyze their telecom usage. Whether you're concerned about landline telecom activity, or cell phone/smartphone usage – or both – VeraSMART provides the hard data you need to make informed business decisions.

Call logging with VeraSMART software can help your organization:

Control Costs - determine the longest calls, most expensive calls, and most frequent calls
Analyze Performance - measure productivity of call center teams and individuals; measure the effectiveness of your marketing campaigns
Manage Capacity - optimize trunking to match network demands. By tracking your call activity throughout the day, you can make sure you have the right capacity to handle peak volume
Detect toll fraud and abuse - activities such as excessive calling, calling flagged numbers, and long distance or international calling without proper authorization can trigger alerts.

Uncovering a cost-saving opportunity
Excellent cost-saving opportunities frequently “jump out” of call accounting software reports about seemingly routine call activity. For example…what could be more routine than calling Directory Assistance? Not much, as one major national financial institution recently discovered. Soon after installing call accounting software, they found that employee calls to Directory Assistance were costing the company over $100,000 per year. The wasteful spending was quickly eliminated.

Interactive graphs and charts help you monitor phone usage and expenses

VeraSMART makes it easy to monitor calling activity, usage, and cost trends. You can set up a dashboard – an
on-screen grouping of interactive graphs and charts - to show you what's happening at a glance. You can customize your dashboard by choosing from a wide range of pre-configured "widgets" such as:

Calls by type, person, time of day, and extension
Call processing status
Longest calls, most expensive calls
Frequently-dialed numbers

Flexible reporting options

With VeraSMART it's easy to create custom reports from dozens of configurable report templates and generate them in HTML or ASCII for hassle-free use in applications such as Microsoft® Excel®. Distribute
them via email or through VeraSMART's browser interface to end-users throughout your organization.

For more information

To learn more about call logging with VeraSMART Call Accounting software, locate a reseller near you, or schedule an online demonstration, call us at 585.383.6806 or email CallAccounting@Veramark.com