About Call Accounting
A valuable tool for reducing telecom expenses and improving productivity
Call accounting can help your organization reduce telecom expenses and improve
productivity. Telecom is now one of the top five expenses for most
organizations, and managing this expense is more important than ever.
Advanced call accounting software provides visibility into and control over
wireline (landline) and wireless (cellular) communications.
Additional Uses for Call Accounting
- Protect against fraud and abuse
- Optimize the wireline telephone network
- Identify opportunities for wireless savings
- Enhance corporate security
- Track marketing ROI
- Increase customer satisfaction
Who benefits from call accounting?
- Sales Management: to monitor staff talk time, the accounts they are
prospecting, and numbers dialed
- Customer Service: to gain insight into the relationship between customer
values
and amount of customer contact
- Marketing: to measure the effectiveness of marketing campaigns
- IT and Network Security: to monitor system usage vs. capacity and to identify unauthorized use
- HR and Legal: to capture information on calls related to threats,
harassment or emergencies
- Finance: allocate charges to cost centers and improve the budgeting process
How call accounting works
(1) Collecting call
detail record (CDR) data, which includes information about:
-
Numbers dialed;
- Incoming calls;
- Extensions used to
make calls
- Length, date, time and
cost of the calls made
(2) Providing capabilities to search and analyze the data
(3) Allowing users to apply
rate data to calculate usage
costs
(4) Integrating with
organization data to assign
usage and costs to personnel
and cost centers
(5) Reporting on cost
allocation, traffic and trunk analysis, exceptional activity,
and other call and cost data
Dashboards and
Reports
Collecting call data is half the battle;
making sense of it is the other.
Advanced call accounting systems provide interactive dashboards and
flexible reporting options.
Configurable, interactive dashboards let you monitor call activity at a glance.
Drill-down capabilities make it easy to access the underlying data.
When you need detailed information that meets specific criteria, robust
reporting capabilities are essential. Leading call accounting systems
include a
library of report templates that typically include:
-
Accounting reports: information on phone usage by individuals,
organizations, or accounts charged -
Analysis reports: summarize
telecom activities by date, time,
cost, duration, etc.
- Exception reports: information on unusual call activity
that warrants a manager's attention
- Call Search reports: locate call records through broad or narrow search
criteria
- System reports: data listings for managing system access or publishing a
phone directory
VeraSMART Call Accounting Software
VeraSMART
software is a powerful, Web browser-based call accouanting solution that lets you access
business-critical information from virtually anywhere, providing wireline and
wireless call record
data that improves your ability to make informed business decisions. With
unmatched technical expertise and unparalleled customer support, Veramark is the
recognized industry leader for call accounting solutions.
For more information
Call us at 585.383.6806 or email CallAccounting@Veramark.com