Quick Links About Call Accounting Uses for Call Accounting Call Accounting for Wireless Networks Call Accounting Software

Uses for Call Accounting

 

Call accounting software benefits virtually everyone in your organization

Applications for call accounting cross all industries and functional groups. Following are a
few practical examples of how call accounting can benefit your organization. For more examples, please download our white paper at right.

Network optimization

Call accounting gives you visibility into your network so that you can match demand with capacity. By tracking your call activity throughout the day, you can make sure you have
the right capacity to handle peak volume. The software delivers hard data you need to
“right-size” your network and maximize the value of your telecom investment and
services.

Increase customer satisfaction

Sales, marketing, and other departments that rely on telecommunications to serve your customers can benefit from the feedback that call accounting provides. The software will help you identify problems such as insufficient call capacity at peak periods, which could result in long call queues. Such problems can often be resolved by adding lines, focusing
on efficient call handling, and other solutions to improve customer service.

Improve productivity and marketing ROI

Call accounting lets you analyze and understand the correlation between the success of your sales and marketing efforts and related call activity. The software will help you identify the most and least effective callers, so that you can make adjustments to boost productivity and efficiency. For example, you can monitor the number of rings and/or the number of calls taken by your customer service team or telemarketing staff.

With call accounting, you can direct inquiries to a specific extension and track all the incoming calls. This gives you hard data to make a case for the effectiveness of your marketing efforts.

Calculate and allocate costs

Modern call accounting solutions allow you to cost calls based on
rate tables available from carriers. This provides you with a highly accurate estimate of your usage charges weeks before you receive carrier invoices. When this capability is combined with organizational data, including cost
centers and employees associated with each extension, usage charges can
be quickly and easily allocated to responsible entities, improving accountability and cost control. Bill clients for phone consultations or services by adding surcharges or fees to phone calls associated with a specific phone number or
account code.

Crack down on network abuse, security threats,
and harassing calls

The software can be configured to alert the systems administrator when call metrics fall outside the boundaries of what has been defined in the system as normal calling activity. For example, excessive calling, calling flagged numbers, long distance or international calling without proper authorization – all of these activities can trigger threshold alerts.

Call accounting also provides the means to track down information on calls that are deemed threatening or suspicious after the fact. Ad hoc reports can be generated that show every call that meets specified criteria, such as source or destination number, date range, time of day, and more.

Encourage responsible use

When call accounting is introduced into an organization, telecom use tends to drop – simply because users are made more aware of their telecom habits and what they cost the organization. The software encourages responsible use of telecom resources and reduces telecom spend, a good thing under any circumstances, and especially in these economic times.

VeraSMART Call Accounting Software

With unmatched technical expertise and unparalleled customer support, Veramark is the recognized industry leader for call accounting solutions. Our VeraSMART software enables organizations of all sizes to gain visibility into and control over their voice, data, and wireless communications networks. VeraSMART call accounting is a powerful, Web browser-based solution that lets you access business-critical information from virtually anywhere, providing call record data that improves your ability to make informed business decisions.