What's New in VeraSMART eCAS 9.0 for Avaya/Nortel
Enhanced User Interface, Support for Workflow Automation, and More!
Avaya Compliant
VeraSMART® eCAS® 9.0 Call Accounting software for Avaya addresses the call
accounting needs of single or multi-site Avaya environments.
Version 9.0 includes an
enhanced user interface, support for workflow automation
and inventory management,
and a wealth of optional capabilities that leverage
your call accounting investment to deliver added value. It supports multiple concurrent users and unlimited report recipients.
VeraSMART
eCAS is compliant with Avaya Aura™ Communication Manager, Avaya IP Office, and
Avaya Distributed Office.
-
Boost productivity with workflow automation. Optional workflows include packaged processes
for MACD and Help desk. An integrated business process manager makes it easy to
implement and configure workflow status transitions, permitted spending actions,
attachments, and more.
- Streamline ordering and provisioning. An optional ordering and
provisioning add-on enables self-serve, online catalog creation and integration
with process workflows.
- Track and manage extensions, network equipment, and other
IT assets. You
can now add non-extension inventory such as network equipment, phones, and
laptops.
- Utilize the latest server, database and browser technology.
High
compatibility ensures trouble-free interoperability within your IT environment.
- Navigate effortlessly through the enhanced user interface
The redefined interface features relabeled tabs, new icons, and a modified color
scheme that enhance the user experience and improve usability. Terminology
throughout the application has been updated where necessary to conform to
industry standards. Changes include:
- New "Add to Favorites" icon on the menu bar to simplify the configuration of the
Favorites tab
- New "Printer Friendly" icon on the menu bar preserves screen space for
application data
- Collapsible filter panes allow users to gain valuable screen space for
application data
- Dynamic search selector fields
- Improved page titles
- Improved button and link placement
Complimentary upgrade for current customers
VeraSMART eCAS 9.0 Call Accounting is available as a complimentary upgrade to users upon renewal of their annual maintenance. For more information, contact Veramark Order Management at
orders@veramark.com.